Revised 1/1/22
Unless indicated by specific conditions below, the Krewe does not offer any refunds nor credits for any event that occurs as scheduled. This is especially true for any event that may occur during inclement weather. If the City says it is safe to parade, then we will parade – no exceptions.
The Krewe does recognize there are circumstances beyond everyone’s control that may cause an entire event to be cancelled (i.e. inclement weather, power failure, pandemic, etc.). When that occurs, the Board will compile all unavoidable costs (application fees, non-refundable deposits, prop rental, float painting, etc.) for the event, then determine each member's prorated share of those costs based on membership type. This cost share will be applied against each member's collected dues/fees and any balance remaining will be credited back to the member’s account to be applied against future membership dues or event fees.
The Board has determined that sudden illness right before the parade, while regrettable, cannot be refunded as costs have been associated with the ride and cannot be resold to a new rider on short notice. In those cases, the member is asked to work with their Float Lieutenant, to find a replacement rider.
Money spent on items from the Storefront will not be refunded as those items belong to the member and can either be picked up from the Den at a specified date or held over at the Den until next year’s ride.
The Krewe does recognize there are occasions and circumstances beyond a member’s control that warrant consideration of a refund/credit. When that occurs, members are asked to send an email to Treasurer@KreweofOkeanos.org explaining the situation and indicating if they would like a refund or a credit. The Board will review the request and reply as appropriate.
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